Products
Deliverability, Security and Support
Banned member lists and human monitoring mean we'll protect your online investment and get your users sms communications delivered.
Deliverability is an incredibly important part of integrating any of the Mates products and service mix. Our technology will deliver on its promise to help you build your business and add revenue. At Mates Technology, to ensure our clients see that we have an unwavering committment and support for their businesses, we have implimented a number of strategies to ensure that your m-commerce investment impacts positively on your business bottom line.
Our team monitor banned member lists daily across all its deployments. No customer ever needs to worry about having to deal with complaints and harrassment surrounding the incorporation of any of the Mates Technology mobile platforms.
Our team verifies all large volume communications to ensure they comply with our strict permission policy and are not spam sms. Every client and user of our systems has the ability to activate and deactivate their accounts according to their business marketing spread or to withdraw from sending or receiving sms communications.
Our harrassment email account is monitored closely and every complaint is followed up promptly. If a user of any of our platforms submits a harrassment form, we attend to the claim immediately and resolve the issue on behalf of our customers. If a sender receives an unacceptable number of complaints their account is terminated.
Client security through secure interactions is paramount when incorporating any mobile communication tool, and our technology is no exception. Robust, technically secure and private communications are standard features of Mates mobile platforms.
In short, we try our very best to ensure every last sms sent through Mates platform is secure, sent from a valid user and doesn't impact on the quality and reputation of our service - and more importantly, your business.
Comprehensive help system
Don't know what javascript is? Need help integrating our technology into your website? Mates Technology features a large, searchable help system to try and answer these and any other questions you might have.
Free technical support
Mates Technology provides free email technical support for all customers via the integrated support system. No matter what the question, the Mates Technology team will do their best to get an answer to you as quickly as possible.